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The Full Buy Box Guarantee™

We promise to do what it takes. Or your retainer back.

If we don't hit the agreed coverage on your verified buy box inside the agreed timeline, the full retainer comes back. The work is in writing. No other firm in this segment commits to that.

Why this guarantee exists

Most sourcing engagements fail quietly.

The firm runs through some target list. Sends some emails. Holds some calls. At the end of the engagement, you get an activity report covering what was technically done. They never have to attest that the agreed work actually got finished across the agreed buy box — and most of the time, it didn't.

The Full Buy Box Guarantee™ removes the ambiguity. The work is defined upfront. The buy box is approved upfront. The timeline is set upfront. If the work doesn't get done, we owe you the retainer back.

We can guarantee the work. We can't guarantee a close — no firm credibly can, because owner timing, diligence, and price alignment sit outside any sourcing firm's control. The combination is what makes proprietary search actually work.

What we cover

The work, on a defined list, on a defined timeline.

What's guaranteed
  • 5+ outreach attempts per owner across email, mail, phone, and social
  • 98% multi-touch coverage of every owner in your verified buy box
  • Outreach maintained through the full 6-month term
  • Full retainer and deposit refund if we miss
What isn't
  • That you close a deal — no sourcing firm can credibly promise this
  • That any specific owner will respond, or be ready to sell when you reach them
  • That every contact will be reachable (see the 2% carve-outs in the terms below)
The terms, plain English

What goes on every Engagement Agreement.

Full Buy Box Guarantee™ · Standard Terms

Coverage

  • A "touch" means 5+ outreach attempts per owner across the channels in your tier (email, direct mail, phone, social)
  • The "buy box" is the verified target list you approve at kickoff — typically 500 to 1,500 owners depending on how narrowly your thesis cuts
  • The timeline is set jointly at kickoff. Most engagements run 6 months active, month-to-month after

Refund

  • If we miss, the full retainer and deposit paid during the engagement are refunded within 30 days of conclusion
  • Retainer and deposit only. Third-party ad spend (e.g., Meta) isn't refundable since we don't retain it

Pause once for the LOI

  • Pause once during the term, up to 30 days, while you diligence an executed LOI on a Target we sourced. The guarantee survives
  • The term extends by the pause length so you still get the full 6 months of active work
  • A second pause, anything longer than 30 days, or not resuming voids the guarantee

The 2% — what doesn't count against coverage

  • Owners who explicitly opt out of communications during the campaign
  • Businesses that sell, close, or otherwise become unavailable mid-engagement
  • Contacts that fail validation on both email and phone (usually a very small slice)

What we need from you

  • Show up to kickoff and approve the buy box on schedule
  • Keep the buy box stable through the engagement
  • Pay the retainer on time
  • Follow up on qualified leads we deliver within 7 business days
  • Don't pause outreach for 14+ consecutive days mid-term

Pulling out early or materially changing the mandate voids the guarantee. Full terms live in the Engagement Agreement and govern in case of any conflict.

Next step

See the guarantee scoped to your market.

We'll size your buy box and walk through the Engagement Agreement on a 20-minute call. Complimentary. You leave with the analysis.

Get your complimentary Buy Box Viability Analysis™